BOOKING & DEPOSIT

A 50% non-refundable deposit is required to begin working on any order or to secure a luxury picnic date. Your order or booking is not considered confirmed until the required deposit has been received.

The remaining balance must be paid in full by the deadline provided by By Hand, By Bre. If the remaining balance is not received by the required deadline, By Hand, By Bre reserves the right to cancel the booking and retain the deposit. All picnic experiences are 2 hours unless additional time is purchased.

Clients and guests are expected to arrive on time. A $10 late fee will be added every 30 minutes when lateness affects the scheduled service.

Because customized orders require advance planning, purchasing, preparation, and labor, work will not begin until the required deposit has been received.

CANCELLATIONS & REFUNDS

All deposits are non-refundable once an order has been placed or a luxury picnic date has been reserved.

Customised gift baskets and luxury picnics require time, materials, products, food, décor, and other items to be purchased or prepared specifically for your order. Once work has begun or materials have been purchased for a customized order, additional payments may also become non-refundable.

By Hand, By Bre does not offer refunds for change of mind, failure to attend, late arrival, incorrect delivery information, or circumstances that are within the client’s control.

If By Hand, By Bre is unable to fulfill an order or booking due to circumstances within the business’s control, the client will be contacted and an appropriate resolution will be provided.

RESCHEDULING

Luxury picnic bookings may be eligible for one reschedule with advance notice, subject to availability.

Rescheduling requests made less than 72 hours before the scheduled picnic may be subject to a rescheduling fee and are not guaranteed.

A new date must be selected within a reasonable timeframe and is subject to By Hand, By Bre’s availability.

WEATHER POLICY

Because luxury picnics are typically held outdoors, weather conditions may affect your booking.

In the event of rain, extreme heat, severe storms, high winds, or other unsafe weather conditions, By Hand, By Bre may recommend rescheduling the picnic or moving the picnic indoors, if weather and location permits.

Weather-related decisions will be made with the safety of the client, guests, and By Hand, By Bre in mind.

Normal weather changes or discomfort caused by choosing to proceed with an outdoor picnic do not automatically qualify for a refund.

DELIVERY & SERVICE AREA

By Hand, By Bre currently provides delivery and services throughout the Tri-State Area (New York, New Jersey & Connecticut).

Delivery fees are based on distance, travel time, and location and are separate from the cost of the gift basket or luxury picnic.

Standard Delivery Rates:

• 0–15 miles: $25
• 16–30 miles: $40
• 31–50 miles: $60
• 51–75 miles: $85
• 75+ miles: Custom delivery quote

Additional tolls, parking fees, venue/location fees, or other required travel expenses may be added to the delivery fee when applicable.

For locations requiring significant travel, a custom delivery quote may be provided before the booking is confirmed.

DELIVERY REQUIREMENTS

The client is responsible for providing an accurate and complete delivery address, contact information, and any necessary access instructions.

Someone must be available to receive the gift basket at the agreed-upon delivery time unless alternative arrangements have been approved in advance.

By Hand, By Bre is not responsible for delays caused by incorrect addresses, lack of access, unavailable recipients, traffic, road closures, weather conditions, or other circumstances outside of the business’s reasonable control.

Additional delivery attempts may result in an additional delivery fee.

LUXURY PICNIC SETUP & CLEANUP

Luxury picnic bookings require significant preparation before and after the client’s scheduled experience.

By Hand, By Bre may arrive approximately 2–3 hours before the scheduled picnic time to prepare, set up, style, and ensure the experience is ready for the client and guests.

Approximately 2–3 hours may also be required after the scheduled experience for breakdown, cleaning, organization, and removal of equipment and décor.

These preparation and cleanup periods are separate from the client’s scheduled picnic experience.

PICNIC TIME & LATE ARRIVALS

Clients and guests are expected to arrive at the scheduled start time.

Late arrival does not automatically extend the reserved picnic time. Your experience will still end at the originally scheduled end time unless an extension has been approved and is available.

A $10 late fee will be added for every 30 minutes the client or designated party is late when the delay affects the scheduled service, setup, breakdown, or availability of By Hand, By Bre.

Additional time may be available for purchase depending on availability.

CUSTOMIZATION & SUBSTITUTIONS

By Hand, By Bre specializes in customized gift baskets and luxury picnic experiences. While every effort will be made to follow the agreed-upon theme, colour palette, preferences, and requested items, slight variations may occur.

Products, flowers, snacks, décor, packaging, and other items may occasionally become unavailable. By Hand, By Bre reserves the right to substitute unavailable items with a comparable item of equal or greater value while maintaining the overall aesthetic, quality, and intention of the order.

Clients will be contacted when a significant requested item requires substitution.

Customized orders are created specifically for each client and may not be changed or cancelled once preparation or purchasing has begun.

FOOD & ALLERGIES

Clients are responsible for notifying By Hand, By Bre of any known food allergies, dietary restrictions, or food preferences before placing the order.

By Hand, By Bre will make reasonable efforts to accommodate disclosed dietary restrictions; however, we cannot guarantee an allergen-free environment due to the possibility of cross-contact during manufacturing, preparation, or handling.

By Hand, By Bre is not responsible for allergic reactions or other issues resulting from allergies, sensitivities, or dietary restrictions that were not disclosed before the order was prepared.

DAMAGES, LOSS & CARE OF PROPERTY

Clients and guests are expected to treat all By Hand, By Bre property, equipment, décor, furniture, tableware, props, baskets, blankets, pillows, and other items with care.

The client is responsible for damage, loss, stains, breakage, or destruction caused by the client or their guests beyond normal wear and tear.

The client may be charged for the reasonable cost of repair or replacement of damaged or missing items.

By Hand, By Bre is not responsible for personal belongings that are lost, damaged, or left unattended during a luxury picnic.

LOCATION & PERMISSIONS

The client is responsible for selecting an appropriate location for their luxury picnic and confirming that picnics, décor, food service, photography, or other activities are permitted at the chosen location.

Any required park permits, venue fees, reservation fees, parking fees, or location permissions are the responsibility of the client unless otherwise agreed upon in writing.

By Hand, By Bre is not responsible for cancellation, interruption, or removal caused by a location that does not permit the scheduled service.

CLIENT & GUEST RESPONSIBILITIES

The client is responsible for the behavior and supervision of all guests attending the luxury picnic.

Children must be supervised by their parent or legal guardian at all times. Pets must be disclosed and approved in advance, as certain setups or locations may not be pet-friendly.

Guests are expected to use all furniture, décor, equipment, and other items appropriately.

PHOTOGRAPHY & SOCIAL MEDIA

By Hand, By Bre may photograph or record completed gift baskets, luxury picnic setups, décor, details, and other aspects of the service for portfolio, marketing, website, social media, and promotional purposes.

When clients or giftees publicly share content featuring their customized gift basket or luxury picnic, we kindly ask that they tag @ByHandByBre or otherwise credit By Hand, By Bre when relevant.

If you do not want identifiable images of yourself or your guests used for promotional purposes, please notify By Hand, By Bre before the event.

LIABILITY

By Hand, By Bre takes reasonable precautions when providing services; however, the client and guests participate in the luxury picnic experience at their own discretion.

Clients and guests are responsible for behaving safely and appropriately around furniture, décor, food, outdoor environments, and other elements of the experience.

By Hand, By Bre is not responsible for injuries, accidents, allergic reactions, lost personal belongings, or damages resulting from circumstances outside of the reasonable control of the business or from misuse of equipment/property.

DELIVERY & SERVICE CONFIRMATION

Upon receiving your customized gift basket or luxury picnic service, you acknowledge that the ordered goods or services have been delivered as described in your invoice, order form, or agreement.

Clients are encouraged to inspect their order upon receipt and notify By Hand, By Bre of any issue as soon as possible.

Any claim regarding a damaged, defective, or incorrect item must be submitted within 24 hours of delivery or service with supporting photographs when applicable. Claims submitted after this period may not be considered.

NO REFUNDS

Due to the customized and service-based nature of By Hand, By Bre, all sales are final once preparation or purchasing has begun, except where otherwise required by applicable law or where By Hand, By Bre is unable to fulfill the agreed-upon service.

Deposits remain non-refundable.

PRICING

Pricing varies based on the size, theme, customization, number of guests, products selected, location, setup requirements, and level of detail requested.

A personalized quote will be provided based on your specific request.

Gift Baskets: Pricing begins at the package price displayed on the website and may increase based on customization, specialty products, size, and requested additions.

Luxury Picnics: Pricing is based on the selected picnic package, number of guests, location, theme, décor, food/beverage selections, and additional customizations.

Delivery: Delivery is charged separately according to the Tri-State Area delivery rates listed above.

Add-Ons: Additional décor, specialty products, florals, personalized items, additional guests, extended picnic time, and other requested upgrades may result in additional charges.

All final pricing will be confirmed with the client before the order is finalized.

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