Frequently Asked Questions
How far in advance should I book? We recommend booking as early as possible, especially for birthdays, anniversaries, proposals, holidays, and other special occasions. Availability is based on our current booking schedule. How much is required to book? A 50% non-refundable deposit is required to begin working on your order or secure your luxury picnic date. The remaining balance is due by the deadline provided at booking. Do you deliver? Yes! By Hand, By Bre currently serves the New York, New Jersey, and Connecticut Tri-State Area. Delivery fees vary based on distance and travel requirements. How much is delivery? Our standard delivery rates begin at $25 for locations within 15 miles and increase based on distance. Locations more than 75 miles away will receive a custom delivery quote. Tolls and parking fees may also apply. Can I customize my gift basket? Absolutely! Customization is one of the things that makes By Hand, By Bre unique. You can discuss your preferred theme, colors, occasion, recipient, products, budget, and overall aesthetic when requesting a quote. Can I request specific products? Yes! You are welcome to request specific products. If a requested item is unavailable, we may substitute it with a comparable item of equal or greater value. Can you accommodate allergies or dietary restrictions? Yes, we can make reasonable efforts to accommodate disclosed dietary restrictions. Please provide all allergy and dietary information before your order is prepared. We cannot guarantee an allergen-free environment. How long does a luxury picnic last? Your picnic experience lasts for the amount of time included in your selected package. Setup and cleanup time are separate from your scheduled experience. What happens if I’m late to my picnic? Please arrive on time! Late arrival does not automatically extend your reservation. A $10 late fee will be added every 30 minutes when lateness affects the scheduled service or breakdown time. What happens if it rains? We will work with you to determine the best option. Depending on the circumstances, your picnic may be rescheduled or moved indoors if weather and the location permit. Can I change my picnic date? Rescheduling may be available depending on availability. We recommend requesting a date change at least 72 hours in advance. Do you provide the location for the picnic? Picnic locations may vary depending on the package. If you select your own location, you are responsible for ensuring that the location permits the event and for any required permits, reservations, parking, or venue fees. Can I bring additional guests? Guest limits depend on the picnic package and setup. Additional guests may be accommodated for an additional fee if space and materials permit. Please confirm your final guest count before your booking is finalized. Can I bring my own food or drinks? This depends on your selected package and location. Please discuss outside food or beverages with By Hand, By Bre before your event so we can confirm that they are compatible with the setup and location. Can I bring my pet? Some locations and setups may accommodate pets, but pets must be disclosed and approved in advance. The client is responsible for their pet throughout the experience and for any damage caused by the pet. Can I take pictures and videos during my picnic? Absolutely! We encourage you to capture your special moments. We simply ask that you tag @ByHandByBre when sharing your experience publicly. Will you post pictures of my picnic? We may photograph completed setups and use them for our website, portfolio, social media, and promotional content. If you do not want identifiable photos of yourself or your guests used, please let us know before your event.
What if something gets damaged during my picnic? Clients and guests are responsible for damage to By Hand, By Bre property beyond normal wear and tear. Repair or replacement costs may be charged for damaged or missing items. What if I don’t like something about my customized order? Because customized orders are created specifically according to the information and preferences provided by the client, we encourage you to communicate your vision clearly during the consultation/ordering process. We will make every reasonable effort to ensure your order matches the agreed-upon design and specifications. Do you offer refunds? Because our products and services are customized and require advance preparation and purchasing, deposits are non-refundable and orders are generally final once preparation or purchasing has begun. Please review all policies before placing your order. How do I place an order or request a quote? Submit an inquiry through the By Hand, By Bre website with your desired service, occasion, date, budget, location, number of guests, and any customization requests. We will review your request and provide pricing and availability. What makes By Hand, By Bre different? Every experience is intentionally designed with the recipient and occasion in mind. From curated gift baskets to styled luxury picnics, our goal is to create thoughtful, beautiful, and memorable experiences that feel personal—not mass-produced.
